Bridging the Gap Between Innovation and Exceptional Customer Experiences

At Thinking Made Visual, we’re a small boutique agency with the power to create big impacts. We’ve partnered with numerous Fortune 500 companies to craft tailored CX/UX experiences that don’t just enhance customer satisfaction—they drive business performance to new heights. Our mission is simple yet profound: to bridge the gap between business objectives and customer needs, ensuring that every interaction is as meaningful as it is effective.

"We love designing products that people love to use".

Thinking Made Visual is small but mighty, women-owned, minority-run agency, and we're proud of it! Our team is a diverse group of experienced professionals who bring various perspectives of the world to service. We believe that lived experience matters, and it shows in how we work. Our commitment to diversity and inclusion ensures that every voice is heard, and valued, and contributes to the unique solutions we provide.

At Thinking Made Visual, we specialize in experience design and UX strategy, particularly when hardware and software combine to create user experiences. Our goal is to make these interactions simple and satisfying for your customers, driving actual business results for you.

We're different from most CX/UX agencies because we start by understanding you and your business. Sure, you've probably heard about double-diamond design or endless iterations, but we take it further at TMV. We believe in systems thinking—looking at the whole picture—and CX mapping to understand how customers interact with your brand.

From there, we don't just design solutions; we solve problems and identify opportunities. Let us show you how we can make a real difference for your business, brand, and products.

Visual problem-solving: We map out what's happening before we design the solution.

Collaborative discovery: We sit down with you to uncover the story behind your product and your customers.

Purpose-driven solutions: We aim to bridge gaps between your brand and untapped customer needs.

Our team of seasoned consultants brings over 30 years of actionable experience spanning multiple industries. We’ve successfully guided a diverse range of products and services through the intricate dance of software-hardware interaction, giving you the confidence that your project is in the hands of true experts.

We believe that great UX is universal, but it’s the application that makes the difference. Our mission is to elevate your customer experience, ensuring that your business not only meets but exceeds expectations. By solving complex business challenges through innovative strategies and user-centric design, we drive success and satisfaction for both your company and your customers.

Experience Design + UX Strategy

We specialize in designing thoughtful, user-friendly interfaces that make complex hardware-to-software interactions feel effortless. Whether it's a device, app, or service, we ensure every product is easy to use and meets your customers' needs.

Customer Experience (CX) Service Design

Your brand is more than just a logo—it's the sum of every interaction customers have with you. We'll map out your customers' journeys and design experiences that make them want to come back again and again.

Systems Thinking

We approach every problem holistically, examining it from all angles to understand the root cause. Our unique approach allows us to create solutions that work not just for the short term but also help build long-lasting results.